Job Interview Questions

DO make direct eye contact. People who fail to make direct eye contact often come across as shifty people with something to hide. So even if you are a shifty person with something to hide, train yourself to look right into their eyes. Allen does make an interesting suggestion, if the person is ugly, look at the bridge of their eyes. Wow, I would never have come up with that gem on my own. That knowledge would have made it so much easer to survive high school in New Jersey.

DO smile. Smiling really matters more than most of us realize. I used to have a photo attached to this column that I really liked. But I wasn't smiling. And people would write to me about it. Then I replaced it with a smiling photo, and the reaction is totally different. Smiling matters. One trick you should try is to practice smiling in front of a mirror. Sure it sounds dumb, but anything that increases your smile ratio is worth the time and trouble.

DO greet by name. We've all met the annoying people who keep repeating your name when they first meet you, are all you insurance agents out there listening? But just because people do annoying things using your name doesn't mean that we should all just nod at each other anonymously. Learn people's names and use them. You'll notice that most people really appreciate your acknowledgement of them.

DON'T wimp out on the handshake. It sounds like a cliche, but a firm handshake really sends a message of strength and confidence. On the other hand, one of those dead fish handshakes just makes me want to keep my hands in my pockets. And this isn't just something for men. Women you need to learn how to give a confident handshake. All bets are off however, if Avian flu ever strikes our shores. Elbow bumping, anyone?